Here are answers to some frequently asked questions.

Can’t find what you’re looking for?

Where are you based?2023-06-20T12:20:33+00:00

I’m a mobile locksmith so don’t have a shop or physical premises. My correspondence address can be found here.

Do locksmiths need a DBS check?2023-02-21T17:57:59+00:00

It is not a legal requirement for locksmiths to have a DBS certificate. However reputable locksmiths should be able to provide their DBS certificate to show they have been checked.

What is a Derbyshire Trusted Trader?2023-02-21T17:58:17+00:00

The Derbyshire Trusted Trader scheme is a local business approval scheme operated by Derbyshire County Council in the United Kingdom.

The scheme is designed to help consumers find reputable and trustworthy businesses in Derbyshire. Businesses can apply to be a part of the scheme and must go through a thorough vetting process to ensure they meet the scheme’s criteria for quality and customer service. Once approved, businesses are permitted to display the Derbyshire Trusted Trader logo to demonstrate their commitment to high standards.

Consumers can use the scheme to find businesses in a variety of sectors, including home improvement, maintenance, and of course locksmiths! By choosing a business that is part of the Derbyshire Trusted Trader scheme, consumers can have greater confidence in the quality of the service they will receive.

What is the Master Locksmiths Association?2023-09-05T13:35:07+00:00

The Master Locksmiths Association (MLA) is a not-for-profit trade association for locksmiths in the United Kingdom. The association was founded in 1958 to promote high standards of conduct and workmanship in the locksmith industry and to provide support and training for its members.

The MLA has a strict vetting process for its members to ensure they have the necessary skills and qualifications to provide quality locksmith services. To become a member of the MLA, locksmiths must undergo a rigorous assessment of their skills, experience, and knowledge of industry regulations and standards. The MLA also provides ongoing training and professional development opportunities to its members to help them stay up to date with the latest industry developments.

The MLA represents locksmiths across the UK and acts as a resource for consumers seeking reliable and trustworthy locksmith services. The association also works closely with law enforcement agencies, insurance companies, and other industry bodies to promote best practices and combat locksmith-related crime. By choosing an MLA-approved locksmith, consumers can be assured that they are receiving professional, high-quality service from a trusted provider.What

What is a DBS check?2023-02-21T17:58:44+00:00

A DBS check is a background check performed in the UK to determine an individual’s criminal history.




What area do you cover?2023-02-21T17:58:58+00:00

I’m based in Chesterfield but can cover work in Sheffield, Derby, Nottingham, Mansfield and the Peak District.

Do you charge a call out fee?2023-02-21T17:59:11+00:00

No I don’t charge a call out fee.

Do you charge VAT?2023-02-21T17:59:19+00:00

No. I’m not VAT registered, so there is no VAT included in the fee.

Do you work weekends?2023-02-21T17:59:42+00:00

I am available for emergency work at weekends or for planned visits by mutual arrangement.

What are your normal working hours?2023-02-21T17:59:49+00:00

Normal working hours are 8am – 5pm Monday to Friday. During this time I am available for enquires, quotes, planned or emergency work. Call outside of these hours are classed as out of hours emergencies and are subject to a slightly higher labour rate.

Are you available 24/7?2023-02-21T17:59:58+00:00

I offer a 24/7  hour call out service. I answer as many calls outside of normal working hours as possible.

How soon can you come out?2023-02-21T18:00:08+00:00

I aim to be with you within the hour in most cases.

Are you a member of the Master Locksmiths Association?2023-02-25T11:55:30+00:00

Yes. My membership number is available on request or I can show you my MLA ID card.

Are you police checked?2023-02-21T18:00:23+00:00

Yes. I have an Enhanced Disclosure and Barring Certificate which is regularly updated.

Do you cut keys?2023-02-21T18:00:33+00:00

Yes, however only for locks I supply or while attending to another job at your property or vehicle. Please note I do not offer key duplication as a stand alone service.

Can I bring my car or my key to you?2023-03-13T14:12:17+00:00

No. I offer a mobile only service. I don’t have premises, so I will travel to you at home or your place of work if that is more convenient.

Do you give any kind of guarantee?2023-06-20T12:18:38+00:00

Yes. All my work and parts I supply are guaranteed for twelve months.

Go to Top